Membership & Gift Voucher FAQs - Covid-19
I purchased a ticket for one of your screenings/events, how do I get a refund?
With any inquiries regarding ticket refunds please send us an email at [email protected]. Please bear with us as we deal with each request individually. Our Customer Service team are diligently responding to all queries however our response time may be longer than usual.
I’m an Everyman Member. What happens now?
We’re so sorry you’re unable to visit us at this time. We’ve paused all memberships whilst we are closed and will let you know in advance when we plan to open again. Depending on how you paid, please note the following:
If you have paid in full:
• Once we open our doors again, we will extend it, for the period in which we have remained closed.
If you pay by monthly Direct Debit:
• Please do not cancel your Direct Debit instruction. We will not take any further monthly payments from you until we have opened our venues again.
Once re-opened, we will extend your membership for the period in which we have been closed for, and your monthly payments will resume.
Will I have to do anything to re-activate my membership when you reopen?
We’ll take care of it all for you. We’ll also keep you in the loop for updates, so please ensure you’re ready to receive emails from us. If you need to update your account details please see here.
Can I still buy an Everyman membership/gift vouchers and if so how do I do it?
Yes, you can still purchase a Membership or Gift Voucher as normal, on our website here. You can purchase either an e-voucher or a physical voucher which will be posted to you.
My voucher is due to expire in the time the venue is closed, what can I do?
Please get in touch with our customer service team on [email protected] and they will be able to extend all vouchers whilst we are closed.
I bought a gift voucher before you closed, it hasn't arrived yet - will I still receive it?
Yes you will still receive it. Please allow up to 14 working days for it to arrive. If it has not arrived after this time, contact [email protected].
I think I have left something within the venue, how can I get this back?
Our cinemas are currently closed. However, please email us at [email protected] and once we’re back up and running our teams will check to see if we’ve got it. Don’t forget to let us know which venue you visited.