Frequently Asked Questions
HOW MUCH ARE TICKETS?
Ticket prices vary between venues according to the time, day and event, so please check the cinemas’ individual pages for further information. Please note that there will be an additional surcharge on all 3D film tickets.
DO YOU OFFER ANY CONCESSIONS ON TICKET PRICES?
We offer off-peak student and senior citizen concessions at all of our cinemas, except for Canary Wharf, where we accept concessions at any time. Student tickets apply to those in full time education with valid student photo ID including an expiry date. Senior tickets apply to men and women of 60 years and over. Please ask about these in venue or select the relevant ticket option when booking online.
NFTS Student Concession at Gerrards Cross
Students with a valid National Film and Television School student card are entitled to 50% off food and drink anytime Monday-Thursday and before 5pm Friday-Sunday. Please note this concession is only valid at Everyman Gerrards Cross, a valid student card must be presented to receive this discount.
WHAT IS BABY CLUB?
Baby Club is a weekly screening event that enables anyone with a child under 12 months to attend. We show a new release with softened sound and dim lighting throughout for the comfort of the baby. A ticket includes a hot drink and a slice of cake. Seating is unallocated and we ask that buggies and strollers are kept well clear of fire escape routes, please refer to a member of staff if you are unclear where to stow your pram. Please understand we are unable to allow entrance to customers without babies in attendance for these screenings.
CAN I BRING MY BABY TO REGULAR SCREENINGS?
At Everyman, we hold a weekly baby club in most of our venues throughout the year. This is the perfect opportunity for you to bring your baby under 12 months to watch a film with softened sound and dim lighting.
Should you not be able to make our baby club screening, then babies under 12 months will be admitted free of charge to any U or PG film before 5pm, 7 days a week.
MY CHILD IS TWO YEARS OLD, CAN WE STILL COME TO THE BABY CLUB?
Where the Baby Club's film's certificate is U, PG or 12A, older children may also attend, although a baby (0-12 months) is still required, and an additional child ticket must be purchased.
WHAT IS A FAMILY TICKET?
At some screenings we offer the opportunity for guests to purchase family tickets. In these circumstances, a family ticket admits two adults over the age of 18 and two children up to the age of 14.
HOW LONG ARE YOUR ADS AND TRAILERS?
We play 25 minutes worth of adverts and trailers prior to each film screening; the length of ads and trailers varies for special events and it can be between 15 and 40 minutes, subject to type of event.
CAN SOMEONE UNDER THE AGE REQUIREMENT TO SEE A 15 OR 18 RATED FILM WITH AN ACCOMPANYING ADULT?
In order to view films with a 15 or 18 certificate you must be of the legal age required. Should you be lucky enough to look younger, staff are entitled to ask you to provide confirmation of your age. Please be ready to provide proof of age to ensure access to these films (a passport, student card, or provisional/driving license are all suitable forms of ID). We are also happy to accept a photocopy of a passport as ID for these films.
WHAT IS SILVER SCREEN?
Silver Screen is a weekly matinee screening of a current release for our film fans ages 55 and over. Ticket prices include a free hot drink and a slice of cake.
WHAT’S THE DIFFERENCE BETWEEN OUR GALLERY, CLUB SUITE AND PREMIER SEATS?
Standard is our comfortable classic cinema seating. Premier is a mixture of luxury armchairs and sofas, offering further space and comfort. Our premier Gallery seats are always situated on a mezzanine level, offering a range of sofas and armchairs with a unique view of the screen. Club Suites are exclusive to Everyman Hampstead, these are two-seat sofa booths with personal footstools and are situated on each aisle, providing a more intimate seat with a fantastic view of the screen. Please note that each venue has its own individual style and offering that best compliment the space for our guests, therefore seating types may vary in each cinema.
WHERE ARE YOUR CINEMAS LOCATED?
We have twenty three cinemas situated in the heart of local communities across the UK. Nine are located in London (King's Cross, Canary Wharf, Muswell Hill, Barnet, Hampstead, Belsize Park, Baker Street, Islington and Maida Vale), we have six southern sites (Chelmsford, Gerrards Cross, Esher, Walton-on-Thames, Winchester, Bristol, Reigate and Oxted) as well as cinemas in Harrogate, York, Glasgow, Mailbox Birmingham and Leeds Trinity.
Please check the venue details tab on each cinema page for the address and contact details.
DO I NEED TO PAY FOR PARKING AT BARNET EVERYMAN?
Everyman Barnet offers complimentary parking via a large car park situated at the rear of the venue. The car park is free to Everyman customers. Customers do not need to purchase a car park ticket, just enter their car registration details into the terminal in the foyer (this is necessary Monday – Friday 8.00-18.00 only). The car park is free to use at weekends and between 6pm and midnight Mondays to Fridays.
I LEFT A PERSONAL ITEM AT ONE OF YOUR CINEMAS LAST NIGHT, HOW CAN I CONTACT THE VENUE?
Please contact us using our online general enquiry form, remember to tick the venue you attended, alternatively please contact an Everyman representative on 0872 436 9060 (calls cost 13ppm plus your telephone company's access charge).
DO I NEED TO PRE BOOK TICKETS?
It’s advisable to book your tickets in advance to avoid disappointment however it is not compulsory.
HOW CAN I BOOK TICKETS?
To book tickets online please visit our film listings page and select ‘buy now’. Alternatively you can purchase tickets at each venue’s box office or to speak with an Everyman representative over the phone please call 0872 436 9060 (calls cost 13ppm plus your telephone company's access charge).
DO I NEED TO BE A MEMBER TO BUY TICKETS ONLINE?
All customers are welcome to purchase tickets but you will save money if you are a member. Not heard about our membership scheme yet? For further information please visit our membership page.
DO I NEED TO BRING THE CREDIT CARD I BOOKED WITH IF I HAVE AN E-TICKET?
No you don’t, either bring along your e-ticket on your smart phone or a printed version of it.
CAN I EDIT MY BOOKING?
Please contact us using our online general enquiry form, remember to tick the venue your tickets pertain to, alternatively please contact an Everyman representative on 0872 436 9060 (calls cost 13ppm plus your telephone company's access charge).
I RECEIVED AN ERROR WHILST TRYING TO MAKE MY BOOKING?
We are sorry to hear this, please contact an Everyman representative on 0872 436 9060 (calls cost 13ppm plus your telephone company's access charge) and have your payment card to hand or use our online general enquiry form.
CAN I RECEIVE A REFUND IF I CANCEL MY TICKETS?
Everyman bookings are non-refundable.
WHY IS THERE A £1.85 BOOKING FEE AND HOW CAN I AVOID IT?
For cinema tickets purchased online or via the call centre, a booking fee of £1.85 will be payable per transaction ("Remote Booking Fee"). The Remote Booking Fee represents our charge for providing a convenient online and telephone booking service to our customers and is payable for all online and telephone bookings, irrespective of the method of payment. As the Remote Booking Fee only applies to bookings made online or by telephone, it can be avoided by purchasing tickets in person at the cinema. Everyman members are also exempt from paying the Remote Booking Fee. Everyman members should ensure they are logged into their membership account when booking tickets online or provide their membership number when booking tickets by telephone.
WHY IS THE ONLINE BOOKING FEE NOT INCLUDED IN THE HEADLINE PRICE WHEN IT IS FIRST DISPLAYED ONLINE?
We aim to be transparent with the display of our prices in all circumstances, including in the online booking process. As the Remote Booking Fee is charged per transaction (not per ticket) it is not possible to include it when we first display the price of tickets, however we make the addition of this fee clear at every stage of the online booking process. Once you have selected the number of tickets that you wish to purchase, the subtotal cost including the tickets and the Remote Booking Fee will be displayed.
I WANT TO BOOK A FILM SHOWING IN TWO WEEKS BUT I AM UNABLE TO SEE THE DATES AVAILABLE?
We confirm our film programme on the Monday of each week for that Friday through Thursday. We therefore usually cannot confirm until Monday evening/Tuesday Morning when the new listings are live on our website, whether we will be showing a specific film in advance. With some of the bigger blockbusters we are able to get them on sale earlier however it varies. Best thing to do is stay posted on our film listings page or calendar.
HOW LONG WILL A FILM BE SHOWING FOR?
We are unable to confirm how long we will commit to a film for, we arrange our film programme on a week by week basis.
DO YOU SELL ANY FOOD OR DRINK?
We sell a range of hot and cold, savoury and sweet snacks in our fully licensed bars within all of our venues. Please note that only food and drink bought within the cinema is allowed to be taken into the screen.
CAN I HAVE A LOOK AT THE CINEMA BAR MENUS ONLINE?
To check out our cinema bar menus online please select the particular venue and then visit the menu tab for further information.
DO ALL OF YOUR CINEMAS HAVE A BAR AND RESTAURANT?
All of our cinemas with the exception of Kings Cross (bar only) have a full bar and restaurant menu which is available in the bar area or screens. To view these menus please visit our individual venues pages.
DO THE VENUES HAVE DISABLED ACCESS?
Everyman Cinemas are committed to providing disabled access. However, some venues have restrictions. Please visit the cinema’s individual page, located on our venue tab, for further information. Please note that Screen 4 and Screen 5 at Muswell Hill are on the top floor, with no lift access.
DO YOU ACCEPT CEA CARER CARDS (CINEMA EXHIBITIONS ASSOCIATION)?
Any disabled person possessing a Cinema Exhibition Association card and accompanied by a carer pays admission for themselves, whilst the carer is entitled to free entry, unless the CEA card states two admits are applicable.
HOW CAN SOMEONE WITH A CEA CARD BOOK IN ADVANCE ON YOUR WEBSITE?
You can book using a CEA Card via our venue box offices or by calling our Customer Service Line on 01233 504815. Please make sure you have your CEA Card number ready when calling the Customer Service Line. We are unfortunately unable to take the payment online at the moment because our website has no way of verifying the CEA Card. For more information about CEA Cards, including Frequently Asked Questions and Terms & Conditions, please visit www.ceacard.co.uk.