Everyman Cinema

Membership FAQs

Uncertain of anything on our website? Would you like to find out further information? Visit our FAQ sections below to see if we can answer your questions, if you need more help with your enquiry please contact us using our online general enquiry form or if you wish to speak to an Everyman representative please call us on 01233 555642.


General FAQsMembership FAQsVoucher FAQsPrivate Hire FAQs

Membership Benefits

WHAT IS INCLUDED IN THE MEMBERSHIPS?
CAN I LEND MY CARD TO SOMEONE ELSE?
HOW LONG ARE THE MEMBERSHIPS VALID FOR?
WHAT IS THE 2 FOR 1?
DO I GET DISCOUNT ON FOOD AND DRINK WITH MY MEMBERSHIP?
ARE THERE ANY OTHER OFFERS RELATED TO FOOD AND DRINKS FOR MEMBERS?
ARE THERE TERMS AND CONDITIONS ON THE MEMBERSHIPS?
WHAT IS IN A MEMBERSHIP PACK?
HOW DO I GET IN TOUCH WITH THE MEMBERSHIP TEAM?
WHERE CAN I USE MY FREE TICKETS?
HOW MANY TICKETS CAN I USE AT ONCE?
ARE THERE ANY BOOKING FEES?
WHEN CAN I USE MY 25% EVENT CINEMA DISCOUNT?
WHAT DO I DO IF I CAN'T MAKE IT TO THE FILM?
HOW MANY TICKETS CAN I BOOK IN ADVANCE?
WHAT HAPPENS TO MY TICKETS IF I HAVEN'T USED MY TICKETS BEFORE THE MEMBERSHIP'S EXPIRY DATE?
HOW DO I BOOK TICKETS ONLINE?
I AM TRYING TO LOGIN ONLINE BUT MY DETAILS ARE NOT RECOGNISED, WHAT DO I DO?
HOW CAN I CHANGE MY PASSWORD?
WHO CAN I CONTACT IF I HAVE LOST MY MEMBERSHIP CARD?
Do I loose my free tickets from a Ticket Bundle if my membership expires?

Changes to the Membership

CAN I CANCEL MY MEMBERSHIP?
I HAVE HAD A MEMBERSHIP FOR MORE THAN 15 DAYS, WHO DO I CONTACT TO CANCEL MY MEMBERSHIP?
HOW CAN I DOWNGRADE MY MEMBERSHIP?

Payment Queries

I HAVE SIGNED UP BUT HERE WAS AN ERROR WHEN PROCESSING MY PAYMENT. WHAT DO I DO?

Gift Memberships

HOW LONG WILL IT TAKE FOR MY GIFT MEMBERSHIP TO ARRIVE?
I LIVE ABROAD, CAN I ORDER A GIFT MEMBERSHIP VOUCHER FOR SOMEONE IN THE UK?
CAN I RETURN A GIFT MEMBERSHIP VOUCHER I'VE BOUGHT?
CAN I EXCHANGE THE GIFT MEMBERSHIP VOUCHER?
WHO DO I CONTACT IF I DO NOT RECEIVE THE GIFT MEMBERSHIP VOUCHER IN THE POST?
HOW DO I ACTIVATE MY GIFT MEMBERSHIP VOUCHER ONLINE?
CAN I SELL MY GIFT MEMBERSHIP VOUCHER?
WHO CAN I CONTACT IF I HAVE LOST MY GIFT MEMBERSHIP VOUCHER?
WHEN WILL MY GIFT MEMBERSHIP VOUCHER EXPIRE?

Communications

I AM NOT RECEIVING THE EMAILS; HOW CAN I CHECK MY DETAILS?
CAN I SET UP THE FREQUENCY OF THE MARKETING EMAILS YOU SEND ME?
I HAVEN'T RECEIVED THE MAGAZINE, IS THERE ANYTHING I CAN DO TO MAKE SURE THIS IS SENT TO THE CORRECT ADDRESS?
I NO LONGER WANT TO RECEIVE THE MAGAZINE; HOW DO I UNSUBSCRIBE?
I NO LONGER WANT TO RECEIVE YOUR EMAILS; HOW DO I UNSUBSCRIBE?

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