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Frequently Asked Questions

Membership FAQS

WHAT BENEFITS DO I GET WITH MY MEMBERSHIP?

An Everyman membership is valid at all cinemas for 12 months. Our Leading Ladies and Leading Men memberships include four complimentary tickets, £1 off two regular tickets (excludes special events such as ROH, NT Live etc. and is not applicable to child tickets), members' events and 10% off food and drink. Alternatively an Everyman Gold membership offers a year of unlimited film (excluding some special events), 10% off food and drink and members events. Please visit our membership page for further details.

I HAVE JUST BOUGHT A MEMBERSHIP IN THE VENUE, HOW DO I ACTIVATE MY ACCOUNT ONLINE?

If you have purchased an Everyman membership online, your online account will be automatically active, simply login with your chosen username and password (these details would have been created at the moment of purchase).

CAN I BUY A GIFT MEMBERSHIP?

If you wish to gift an Everyman membership, please complete an application form (with the recipient's details) in any of our venues or contact us on 0872 436 9060 (calls cost 13ppm plus your telephone company's access charge) and we will dispatch the gift membership. We are sorry that you are unable to complete a gift membership online currently.

CAN I RENEW MY MEMBERSHIP ONLINE?

To renew your membership please fill in our online form.

I RENEWED MY MEMBERSHIP OVER THE PHONE OR ONLINE, BUT STILL HAVEN’T RECEIVED MY CARD?

We don’t post a new membership card upon renewal unless specifically requested. If you need a new card is needed, please contact us at [email protected]

CAN I PAY WITH DIRECT DEBIT?

Currently we do not accept direct debit as a form of payment for membership fees.

I RECEIVED AN ERROR WHILST TRYING TO PURCHASE OR RENEW MY MEMBERSHIP?

We are sorry to hear this, please contact us with your query or call us on 0872 436 9060 (calls cost 13ppm plus your telephone company's access charge).

HOW DO I BOOK TICKETS ONLINE?

Once logged in please select a film session, you will then be taken to our ticketing page with the option to confirm your complimentary or discounted tickets. Please note these options are listed below the non-members’ ticket choices.

I’M TRYING TO BOOK TICKETS ONLINE BUT MY MEMBER’S DETAILS AREN’T RECOGNISED, WHAT DO I DO?

Please make sure there are no spaces or punctuation characters that have been entered incorrectly. If our website still does not recognise your member details, please contact us with your query or call us on 0872 436 9060 (calls cost 13ppm plus your telephone company's access charge).

HOW CAN I CHANGE MY PASSWORD?

Please login to the website and select change password.

WHO CAN I CONTACT IF I HAVE LOST MY MEMBERSHIP CARD?

If you have lost your membership card please email us or call us on 0872 436 9060 (calls cost 13ppm plus your telephone company's access charge).

HOW LONG DO MY COMPLIMENTARY MEMBERSHIP TICKETS LAST FOR?

A year, dating from the day the membership was purchased.

CAN I LEND MY MEMBERSHIP CARD TO SOMEONE ELSE?

An Everyman membership belongs to the named member only, please note it is not transferable. When benefits apply to a member + a guest, the guest can only attend with the member. Please always bring your membership card with you.

HOW I AM NOT RECEIVING MY WEEKLY EMAILS, WHAT SHOULD I DO?

If you haven’t yet received or have stopped receiving our weekly newsletters, please check your online account to ensure that you have opted-in to receive our newsletters and special events emails. You can check this by logging into your membership account, clicking on 'edit your account details', ensuring that your local venue is selected and that the two boxes (newsletter and special events) are ticked. We also recommend that you add [email protected] to your email contacts list. 

Emails with generic corporate addresses (e.g. [email protected]) are unable to receive our newsletters. Please provide a personalised corporate one instead (e.g. [email protected]).
If you have tried the above but are still not receiving emails, please contact us on [email protected] and we will investigate further.

ARE THERE TERMS AND CONDITIONS TO THE MEMBERSHIPS?

Please click here for further information.

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